Refund policy

Return & Refund Policy

Because all of our items are custom-made and personalized, we are unable to offer refunds or accept returns on these products. Each order is made specifically for you based on the information you provide at checkout.

💬 Not Happy With Your Order?

We care deeply about your satisfaction. If there is an issue with your order, we’re here to help! Please contact us within 7 days of delivery if:

  • Your item arrived damaged

  • There was a mistake in the personalization

  • You received the wrong item

📸 Photo Proof Required

To help us quickly resolve any issues, we kindly ask that you provide a clear photo of the item showing the problem (e.g., incorrect name, wrong birthstone, damage).

Send your message and photos to:
📩 RJ – RJ@justalittlegift.com

🔁 Replacement Policy

If we made an error in the engraving or personalization, we’ll happily remake and ship a corrected version at no cost to you. If the error was made during the order process (e.g., typo entered at checkout), we can offer a discounted remake + shipping.